Associate Manager, Research Operations
ABOUT THE JOB
If you like to express your interest or need further information about our job openings, please don’t hesitate to get in touch with us at hr@insightstable.com.
JOB SCOPE
Working with our analytics and research operation teams, this entry-level role will support and be involved in the end-to-end process of market research. The key areas are detailed below:
We are seeking a dynamic and driven individual to join our team. The ideal candidate will have some years of relevant experience in managing market research operations end-to-end in the following areas (but not limiting to):
Fieldwork Operations and Management
- Recruit and train interviewers and field supervisors; ensure that the team is knowledgeable about the basics of market research and the methodologies.
- Conduct project briefings to interviewers and field supervisors to ensure familiarity of each project and what are expected of them.
- Perform evaluations of the supervisors and interviewers, ensuring the quality of data collection.
- Conduct quality control checks on data to ensure accuracy and reliability.
- Ensuring effective project and logistics management.
- Ability to summarize, evaluate and update the research team on a regular basis of the project status in accordance with planned schedule.
- Mitigation and management of all project escalations in a timely manner.
- Management of the project within budgeted cost and time.
- Identify areas for process improvement and implement changes as necessary to improve efficiency and effectiveness.
Project Management
- Develop and maintain project plans and schedules, including timelines and milestones.
- Conduct back-checks and address errors and logic checks in questionnaires.
- Work with cross-functional teams, including research analysts, programmer and data science team to ensure successful completion of research projects.
Vendor Management
- Management of the external vendors in terms of milestones and timelines.
- Coordination with external vendors such as online panel partners to ensure that all research projects meet the required quality standards.
JOB REQUIREMENTS & EXPECTATIONS
- Minimum qualification of diploma or degree in a relatable field.
- Minimum 4 years of experience in market research operations or a related field.
- Strong attention to detail and the ability to manage multiple projects simultaneously.
- Possesses great soft skills and personality – approachable, candid, go-getting and collaborative.
- Strong communication skills and the ability to work effectively with cross-functional teams, external vendors, and interviewers / freelancers.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
- Strong problem-solving skills to help mitigate problems and issues in field.
- Challenges the status quo and always looking for ways to improve productivity and efficiencies.
___________________________________________________________
ABOUT US
Welcome to the Insights Table. We are a market research agency that see ourselves being able to do better for the industry. On our table, we are proud of our drive, conviction, and authenticity to deliver best-in-class insights and value to our clients. We strive to create a work environment that excites and motivates our people on the table. An environment where individuals can be excited about starting their day, with a purpose, every day. This is a table where insights are uncovered, curiosity leads to answers, important agenda are discussed, and informed decisions are made. Above all, everyone on the table enjoys coming together.